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We provide resources and information to help Canadians get their businesses going and growing. Service level agreements are economically very important. First, they serve to compare different service providers; second, they are used for impartial assessment of internal IT services to minimize costs, increase productivity and competitiveness. An additional point is meeting IT compliance regulations.
The demands on businesses today are immense, for instance, the need to constantly innovate and offer greater value to customers despite resource constraints. In the world of business, lean is well and truly in. What’s needed is the constant creation of zero-waste value streams across technologies, assets and departments.
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Rapid technological advancements, growing competition and increased customer expectations have made a marketer’s job tougher than ever before. Additionally, newer technologies such as service-oriented architectures (SOA), virtualization , cloud computing , portal frameworks , grid architectures , and mashups within an organization make troubleshooting and monitoring of business services very difficult. 5 A single business process or service may be supported by a number of composite applications, all of which could be dependent on a diverse set of distributed computing and communications elements. 6 An isolated issue anywhere in this complex web may impact one or more tasks in the business process. Traditional network management systems and technology-centric monitoring approaches are incapable of determining the business impact of an issue in such a complicated infrastructure environment. This has given rise to application performance management and the real user monitoring (RUM) technology that now monitors the end user experience (EUE) in … 
Rapid technological advancements, growing competition and increased customer expectations have made a marketer’s job tougher than ever before. You can’t beat the legal system as a great resource for business, that is. Private attorneys, who barely have time to do their own invoicing and none for serving summonses to elusive people, often turn to registered court-paper processors. Come judgment day, you’ll be courting success.