Business Service

Business ServiceWe provide resources and information to help Canadians get their businesses going and growing. Service management is a generic activity which didn’t originate from the IT industry, and therefore is much bigger and more widely applied than IT service management or business service management. BSM and ITSM can be considered as applications of service management in a specific context.

Here at Fidelity’s India center, we’re the global in-house center of the firm. We deliver solutions to the entire global business. We’re supporting our customers as an extension of the US team, with all main business lines represented here. Our team uses a combination of advanced analytics, market research, decision sciences, and investment research to provide tactical and strategic business solutions to a broad range of Fidelity’s businesses.

Service level agreements are economically very important. First, they serve to compare different service providers; second, they are used for impartial assessment of internal IT services to minimize costs, increase productivity and competitiveness. An additional point is meeting IT compliance regulations.

Turn to your clients. If you have even a tiny handful of customers, they may be your best source of candid feedback on whether your product or service idea is appealing. RevTrax in New York City offers technology that makes it possible for retail clients to measure how their digital promotions are affecting in-store sales. After winning early clients such as Jackson Hewitt and Walgreens, chief operating officer Seth Sarelson and his co-founders paid close attention to cues from such customers to assess the market for their technology. Sometimes clients can help you see the largest business opportunities,” he says. In response to feedback from one client, RevTrax expanded from providing data only on the results of affiliate marketing to many forms of digital marketing, such as email marketing. The company, founded in 2008, now has grown to more than 60 employees.

This is your opportunity to join a company where you can make the world work better – we are IBMers, and that’s what we do. World-class learning opportunities, mentoring and a flexible work environment – you will find a wealth of opportunities within IBM to create the career you’ve always imagined. And there are no limits to the opportunities we offer – from design to analytics, consulting to sales, development to marketing.